Social Media Intern

Title: Social Media Intern- Non Paid

Location: Hybrid, 4822 N. Broadway, 2nd Floor, Chicago, IL 60640

Schedule: Flexible 10-15 hours a week, ideally spread over 2-3 weekdays between 8:30 and 5pm, with an occasional Saturday.

Summary: Are you passionate about social media and looking for hands-on experience to grow your expertise? Heartland Human Care Services (HHCS) is offering an exciting opportunity for a Social Media Intern to play a key role in expanding our digital presence. Under the guidance of the Sr. Director of Marketing and Communications, you’ll be at the forefront of managing and optimizing our social media platforms while contributing to content creation that promotes our mission and vision.

As an intern, you will help develop and create engaging content for multiple platforms, make creative and strategic recommendations, and manage scheduling to ensure consistent brand messaging. Additionally, you’ll collaborate with internal and external stakeholders to ensure our social media strategy aligns with best practices, all while building brand awareness. You’ll also track progress and explore adding new platforms to further expand our reach.

This is a part-time internship, requiring a commitment of 10-15 hours per week—perfect for someone looking to grow their skills while making a meaningful impact.

Why Join Us**?**

• Make a meaningful impact on the lives of individuals seeking education and career pathways.
• Collaborate with a diverse and passionate team dedicated to the mission and vision of our organization.
• Enjoy a hybrid work arrangement, providing flexibility and work-life balance.
• Participate in professional development opportunities to enhance your skills and expertise.

Essential Functions:Duties & ResponsibilitiesExecute Social Media Strategic Plan* Implement HHCS’ social media strategy, aligned with the mission and organizational strategic goals of HHCS.

• Makes creative and strategic recommendations to nurture and grow social media presence.

Set Up* Optimizes existing social media accounts (LinkedIn, Facebook, Instagram).

• Tracks towards establishing new social media accounts (X, Threads, TikTok, YouTube).

Content Creation* Creates engaging and informative graphics and videos following established branding.

• Creates original caption copy and hashtags following established tone of voice.

Platform Management* Manages and update social media profiles and accounts with current best practice.

• Ensures consistency across all social media platforms.
• Schedules weekly content.
• Monitor comments and DM inquiries.

Monitor Trends and KPIs* Researches and stays up to date on the latest social media trends and best practices.

• Watches like-minded, collaborator accounts, making recommendations for content to share and comment on as HHCS.
• Monitor likes, follows, engagement. Image and Video Editing* Basic image and video editing skills required.
• Other duties as assigned.

Education and Experience: College students studying Human Rights Practice, Social Work, Non-Profit Management, Communications, Art and Design, or other related field of study, for year-round, part-time, Human Rights Advocacy Social Media Intern position. Knowledge/Skills/Abilities (K/S/A):* Social media proficiency and demonstrated knowledge and experience with popular social media platforms including, but not limited to: Instagram, Facebook, LinkedIn, Threads, TikTok, YouTube, X, and comfort creating TikTok video content and Instagram Reels and Stories.

• Demonstrated exceptional writing skills, diplomacy, and attention to detail.
• Tech savvy and proficient in social media and technology tools including, but not limited to:
• Hootsuite
• Linktr.ee
• Canva
• Ability to troubleshoot technology issues.
• Ability to think creatively and develop original social media campaign videos, graphics, and captions.
• Strong attention to detail.
• Passion for non-profit organizations and human rights advocacy.
• Interest in social media and digital marketing.
• Excellent communication skills and experience collaborating with diverse work teams and stakeholders.
• Demonstrated ability to handle confidential and sensitive information, possessing skills to handle situations in a professional and diplomatic manner.
• A high degree of collaboration and emotional intelligence, self-motivation, and analytical ability.
• Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Human Care Services.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to work independently and remain self-motivated with minimal direct supervision.
• Strategic thought partnership and consultancy skills.

Work Arrangement: This role is eligible for a “hybrid” or “remote” work arrangement. It is expected this person would be able to meet for “in person” meetings on occasion, or for photo and video shoots at various locations in Chicago, when needed or at the request of others. Work Environment:* The noise level in the work environment is usually moderate.

• Each program site operates on a 24/7 basis, 365 days per year. To meet both the needs of our participants and contractual obligations, employees are required to be flexible in regard to scheduling and work location.
• Program sites are located throughout the Chicago area, including the North and South sides of Chicago, as well as the suburbs.

Physical Demands:* While performing the duties of this job, the employee is regularly required to talk and hear.

• The employee is regularly required to sit, stand, and walk.
• The employee must be able to stoop, kneel, and/or crawl.
• The employee is regularly required to use hands to key, handle, or feel and reach with hands and arms.
• The employee must occasionally lift, and/or move up to 25 pounds.
• The employee must have unrestricted ability to provide physical restraint.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Equal Opportunity Employer Statement

Heartland Human Care Services makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.